We do not deliver on Weekends or Public Holidays.

The exception is Mother’s Day weekend, or should Valentine’s Day fall on a weekend.

No One Home Policy

lf there is no one home and we have access to a place we consider appropriate, we will leave the delivery in a shaded position in an area of reasonable visibility. If we do not consider it safe to leave at the home, we will attempt to leave with a neighbour. Although this rarely happens, if we cannot find a place we consider appropriate, we will return the delivery to our premises and contact the sender.

Incorrect or Insufficient Address Details

If we are supplied with an insufficient or incorrect delivery address, your delivery will be re-directed to the correct address or returned to us. Incorrect addressing is the responsibility of the purchaser. Couriers do charge for redirection or re-delivery.

Deliveries to Retirement Villages and Hospitals

Please note that while every effort is made to deliver directly to the recipient, due to Retirement Village, Nursing Homes and Hospital procedure, we may be required to leave the delivery at the main office and staff will take to the recipient.

Secure Apartments / Gated Communities / Houses

It is our policy, if possible, to phone ahead when delivering to secure addresses. The reason we do this, as when delivering to these premises, if there is no one home, we are unable gain access to leave the delivery, which then in turn incurs delays and extra costs. If you know the address you are sending to is a secured premise, please mention this in special instructions. SECURE APARTMENT BUILDINGS are multi tenant or owner buildings with automatic access doors. The owners of these units use a remote control device to open the gates to the car park, or an access code to use the main access door from the footpath. These buildings almost always have an intercom that alerts the occupant that someone is at the door. SECURE GATED COMMUNITIES are multi-tenant or owner units or villas with an automatic access gate. The owners use a remote control device or access code to open the gate to the community. These community living systems always have an intercom system that allows access by dialing the villa number. SECURE HOUSES / BUILDINGS are buildings with automatic gates. The owners of these houses use a remote control device to open the gates to enter the property. These fence/gate systems always have an intercom that alerts the occupant that someone is at the gate.

Terms and Conditions

By ordering with Send a Basket, you are agreeing to our terms and conditions, which are located at the bottom of each page on our website.

Christmas Deliveries

This is an extremely busy time for couriers. Longer distance (Interstate / Country Areas from Sydney) may take a little longer to get to their destination than normal. For deliveries within Sydney CBD and Metro areas of Sydney, your order should ideally be placed by 23rd December to ensure delivery before Christmas. For Interstate deliveries please allow extra time on top of our normal guidelines.

Send a Basket will dispatch your order in a time frame to arrive at it’s destination for your preferred delivery date, however once it leaves our premises, any unforeseen delivery delays after leaving us, are beyond our control.